HERMANN SAUNIER DUVAL - Opalia C 11 Low NOx Water Heater | Open Flue | Battery Ignition | Class A

Data about the Person Responsible for the Product: Hermann Saunier Duval, Via Benigno Crespi, 70 - 20159 Milan

Contact Person Responsible for the Product: info@hermann-saunierduval.it

Product Safety Document: Dichiarazione di conformità

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At BricoHome, we are committed to offering you high-quality products, aware that your peace of mind goes beyond a simple transaction. To ensure your complete satisfaction, we have implemented a robust warranty policy, demonstrating our commitment to quality and reliability.

In this section you will find information about our product warranty. We want you to be well-informed and confident in your choice, so we invite you to carefully read the warranty information. Our goal is to ensure you have a worry-free shopping experience, with the certainty that, if necessary, we are here to support you at all times.

Please contact us for any warranty request:

• Call us at 376 0343302
• Write to us at info@bricohomeferramenta.it
• Complete the contact form

Please specify: first and last name, order ID, brand, product, and issue. We will look for the fastest solution for you and contact the brands as necessary.

PRODUCT WARRANTY (STANDARD)
The warranty period is 12 months from the product purchase date for consumers who have an invoice. It is 24 months for those who have a receipt or other proof of purchase. 

PRODUCT WARRANTY WITH SEAL
For sealed products (e.g., insecticide), the warranty does not apply once opened. However, if the seal remains intact, you are entitled to a free return within 30 days.

In any case, the consumer buyer has the right to withdraw from the contract without penalty and without specifying the reason within 30 days of receiving the purchased goods . If the withdrawal occurs within this period, we will arrange for the collection of the goods by courier at our expense , without the customer having to take any action. The customer must provide us with a date and time slot of at least 3-4 business hours , so we can schedule the collection at a convenient time.

- Refunds (if applicable)
Once we receive your return, we will carry out all necessary checks, verifying various aspects: such as the presence of the original box, the presence of any accessories or parts included, any damage not present in the original new product, etc. If your request is approved, the refund will be processed and a credit will automatically be applied to your card or original payment method. within 5 working days.

- Changes (if applicable)
We only replace items if they are defective or damaged.

In the event that the Consumer decides to exercise the right of withdrawal within the timeframes indicated above, you must notify the seller of this By email to info@bricohomeferramenta.it, or by completing the easy return form by clicking here.

If your return request exceeds 30 days, please provide as many details as possible so we can better assess the situation. Please note that in this case, the customer will be responsible for the return shipping costs.

A guide to purchasing with tax deductions and reduced VAT on Bricohome
If you're purchasing products for renovations, home improvements, or for specific needs, you may be eligible for significant tax breaks. Find out how to access these benefits and make your purchases even more affordable.

Who is entitled to it?
Tax breaks and reduced VAT are reserved for:
- Private citizens carrying out building renovation or energy efficiency improvement work;
- Condominiums for work on common areas;
- Companies and professionals who carry out specific interventions;

Which products are eligible for the discounts?
Not all products are eligible for tax relief. Generally , tax relief applies to materials and devices used for renovation, energy efficiency, and architectural barrier removal projects. To check the suitability of a specific product , we recommend that you consult the current legislation or contact our customer service.

On Bricohome, the most popular product categories eligible for the discounts include: Electric pumps, Pressure controls, Taps, Thermostats, Control units, Circulators, Intercoms and video intercoms.

Reduced VAT rates
Depending on the type of intervention, different VAT rates apply:
- 4% for the construction or purchase of a first home (if eligible).
- 10% for extraordinary maintenance, restoration, or renovation work.
- 22% for all products not subject to tax relief.


How to apply for the discount on Bricohome

To obtain the reduced VAT, it is necessary to:

1. Place your order on Bricohome by selecting bank transfer as your payment method.

2. Send a request to ......... with the subject line: "Tax deduction request for order ..." (the order number will arrive a few seconds after confirming the order on the website). Specify and provide the following information:

   - Name

   - Surname

   - Address

   - Telephone

   - Tax ID code

   - Type of deduction

   - Reference protocol number

   - Attach a copy of your identity document

   - Attach documents certifying your eligibility to meet the requirements.

3. Please wait for your request to be processed. We will issue an invoice and send you bank transfer instructions within 48 business hours.

4. Make the transfer following the instructions received.

5. Once payment is received, we will proceed with the shipment of the goods.
   

Doubts or questions?
Write to us at info@bricohomeferramenta.it
Call us at +39 376 0343302