In any case, the consumer buyer has the right to withdraw from the contract without penalty and without specifying the reason within 30 days of receiving the purchased goods . If the withdrawal occurs within this period, we will arrange for the collection of the goods by courier at our expense , without the customer having to take any action. The customer must provide us with a date and time slot of at least 3-4 business hours , so we can schedule the collection at a convenient time.
If the Consumer decides to exercise the right of withdrawal within the timeframe indicated above, he or she must notify the seller by email at info@bricohomeferramenta.it, or by filling out the form at the bottom of the page.
- Refunds (if applicable)
Once we receive your return, we'll carry out all necessary checks, verifying various aspects: such as the presence of the original box, the presence of any accessories or parts included, any damage not present in the original new product, etc. If your request is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method within 5 business days.
- Changes (if applicable)
We only replace items if they are defective or damaged.
If your return request exceeds 30 days, please provide as many details as possible so we can better assess the situation. Please note that in this case, the customer will be responsible for the return shipping costs.
